Delayed Mail Out of the Orange Post Office

DEWEYVILLE, Texas — Residents in the Deweyville area say they have gone nearly a week without mail delivery and are reporting confusion and inconsistent information from the Orange Post Office.

Several customers say postal staff told them the regular carrier had called out last week and that no updates were available on when service would resume. One resident said they were encouraged to contact federal authorities after days without mail.

Other complaints include packages marked “delivered to parcel locker” that were not found in any locker, with one resident saying they were told the designation was used “so it doesn’t show they aren’t delivering.”

Multiple residents say they have filed reports with the U.S. Postal Service and were instructed to escalate their concerns.

Who to Contact

• USPS Customer Service (National Headquarters) – 1-800-275-8777

• USPS Office of Inspector General (OIG) – 1-888-877-7644

• OIG Online Complaint Portal – www.uspsoig.gov

• USPS Consumer Affairs may also be reached through the national hotline.

The USPS OIG investigates delivery failures, misconduct, and service interruptions that go beyond standard customer-service issues.

ETB will be reaching out to the USPS office in Orange for a follow up.